FAQ's

Q: I haven’t received my reward email with me unique claim code or have lost the reward claim code emailed to me by GEELY.

A: Please contact hello@geelyreward.co.uk and they will revert back within 5 working days to assist you.

Q: It is not allowing me to claim my next weekly Costa Online Gift Card?

A: This more than likely means you have already claimed your voucher this week. Please note that a new week starts from 5am each Monday. For example, if you claim an Online Gift Card on Weds 21st October 2026, you can then claim your next Online Gift Card from Mon 26th October and until Sun 1st November 2026.

Alternatively, please email the reward team at hello@geelyreward.co.uk who will check your status and revert back to you within 5 working days.

Q: I have claimed my weekly Online Gift Card this week but have now misplaced it.

A: Please email hello@geelyreward.co.uk advising of your registered email address. We will check your claim and revert back within 5 working days with an outcome.

Q: My unique claim code didn't work when I tried to claim my first Costa Online Gift Card.

A: Please email hello@geelyreward.co.uk advising of your registered email address. We will check your claim and revert back within 5 working days with an outcome.

Q: My £6 Costa Online Gift Card was not accepted when I attempted to use it at my chosen Costa Coffee outlet.

A: Please ensure you haven’t already used the Online Gift Card. If your purchase is greater than £6 you will need to make the difference using another payment method. Online Gift Cards are valid at participating Costa Coffee stores and are subject to Costa Coffee’s standard terms and conditions, see https://gifting.costa.co.uk/terms-and-conditions. Online Gift Cards will be valid for a minimum of 12 months from date of successful claim.